Shipping policy

Shipping Policy

Thank you for shopping with Ruby Roots Farm Ltd.

We take pride in carefully preparing and packaging every order to ensure it arrives safely.

Processing Time

Orders are typically processed within 2–5 business days. During product launches, holidays, or busy seasons, processing times may be slightly longer.

Shipping

We currently ship within Canada. Shipping rates are calculated at checkout based on your location and the size of your order.

Once your order has shipped, you will receive a confirmation email with tracking information (when available).

Delivery Times

Estimated delivery times vary by destination and the shipping carrier. Delivery estimates are not guaranteed and may be affected by weather, holidays, or carrier delays.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Ruby Roots Farm Ltd. is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at info@rubyroots.ca. We will work with the shipping carrier to help resolve the issue.