Refund policy

Returns & Refunds

We want you to be happy with your Ruby Roots purchase. If there is a problem with your order, please contact us at info@rubyroots.ca within 30 days of receiving it.

Damaged or incorrect orders
Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order number and, if possible, photos of the item and packaging so we can make it right.

Non-returnable items
For food safety and hygiene reasons, we cannot accept returns of food products, personal-care products such as soap, or other perishable goods. Custom or personalized products and gift cards are also non-returnable.

Other merchandise
Unused, non-perishable merchandise may be eligible for return within 30 days of delivery. Items must be in their original condition and packaging. Please contact us before returning anything so we can provide return instructions.

Refunds
Once an approved return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit-card provider.

Questions?
Contact us at info@rubyroots.ca and we’ll be happy to help.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rubyroots.ca.